7 Steps to Help Choose an HVAC Service

January 25, 2019

It can be hard to know which HVAC contractor is your best choice when your AC unit breaks down or your furnace goes out. There are several factors to consider when deciding on a company. You need someone who is reliable, credible, and skilled. They should be able to diagnose the problem and offer customized solutions. Their tradespeople and customer service team should be pleasant to deal with. They should be able to resolve your heating and cooling problems for a fair price and within a reasonable time frame. These are all factors that contribute to a successful relationship with your HVAC service provider.

Many homeowners schedule annual maintenance checkups for their house with an HVAC contractor to ensure everything is running smoothly. This is an excellent way to avoid future problems. Your home is one of your biggest assets; you want it to be safe and functional. Decide on what you need, then confirm that the company you’re researching can actually help you.

Here’s a checklist to follow when choosing a company for your heating, ventilation, or air conditioning needs.

1.Decide What HVAC Services You Need

Identify what services you need before you call to book a consultation. HVAC companies service air conditioners, furnaces, and ventilation systems. Some also work on gas fireplaces, swimming pool heaters, and air quality devices. They will assess the problem, and then give you the best possible range of solutions. That could mean replacing a part in the appliance or getting a new one altogether. And sometimes, all a system needs is a good cleaning.

2. Find Someone who is TSSA Certified

It’s important to choose a service that is certified with TSSA (Technical Standards and Safety Authority). The TSSA creates and enforces policies for HVAC service providers. These standards ensure the safest and most reliable services for customers. Companies and tradespeople must pass extensive tests and meet set qualifications before they can be certified. TSSA then conducts ongoing audits and inspections to ensure that members abide by their policies. They inspect plants, equipment, and individual skills for compliance. If the company or tradesperson passes, they receive certification.

TSSA also provides training to companies who want their employees certified. Training courses include Gas and Oil Burner Mechanics, Industrial Maintenance, and Petroleum Mechanics. A company that chooses to be certified, like Align Heating, demonstrates that they are committed to safety, to high-quality work, and to customer satisfaction. Look for the TSSA Certification when researching HVAC services.

3. Make Sure the Contractors Are Licensed

Ontario requires all HVAC tradespeople to be licensed with the Ontario College of Trades to legally work in the province. The College ensures a minimum professional standard for certain trades, like refrigeration/AC technicians and gas/oil technicians. You will get safer and more consistent service from a licensed tradesperson. Licensing ensures the worker knows how to do their job safely and correctly.

4. How Much Experience do they Have?

How long the company has been in business? How much experience do they have with both newer and older models? The HVAC industry is constantly changing as new technologies enter the market. You need a service provider that keeps up with these improvements, and one that also has a thorough understanding of the older units still in many homes. Many older homes in Ontario have outdated furnaces and ventilation systems. Will the people you hire have the experience with previous models to know how to remove or repair those older units? The longer they’ve been in business, the likelier that they have the experience to deal with any situation.

5. Check the Reviews

Sometimes the best way to find something is through word of mouth. Referrals from friends and family members can be an excellent resource when searching for a service provider. Another great way to check a company’s reputation is by reading their online reviews before hiring them. Past customers can anonymously share their experiences on websites like Homestar, Yelp, and on a ‘Google My Business’ page listing. Read these reviews to get a better sense of how reliable and efficient the company is and if people recommend hiring them.

Use your discretion when reading online reviews. Entries that are over a year old might not reflect how the service is today. Read the reviews instead of just checking the star ratings. The more detail a reviewer leaves, the better you can judge if the company is right for you. Ideally, you want to see mostly five-star ratings and positive reviews from happy customers.

6. Do They Guarantee Satisfaction?

A reliable company will provide professional results. Sometimes, however, issues arise. How do they handle customer dissatisfaction? Look for someone that guarantees satisfaction with no extra costs. Rather than charging you for a second visit from the tradesperson, they come back and fix the problem free of charge. Exceptional HVAC services offer a guarantee because they know that doing a good job for their customers means return business and good word of mouth. It’s in their best interest to offer a guaranteed satisfaction policy. Choose someone that offers this policy.

7. Pay Attention to Customer Service

Choose an HVAC company that cares about treating you with respect and kindness. A professional and empathetic customer service department will make you feel understood. You can feel stress-free when working with them, and able to ask questions whenever you need answers.

You can assess a company’s customer service by emailing or calling them. See how they respond to a polite inquiry email. Do they acknowledge your name? Do they provide information on your query? Do they end the email with a polite and professional sign off? When you call, are they friendly and eager to help? If the person answering doesn’t know the answer to your question, do they find someone who does?

It’s important to feel like you can trust the people you hire. How they handle inquiries can give you an insight as to how they might handle technical issues as well. Choose a business with exceptional customer service because this indicates how well they value their customers.

Align Heating is a TSSA certified HVAC company with years of experience in the field. Our technicians are all licensed and trained to provide safe and efficient services. Whether you need a furnace repaired or pool heater replaced, we can help. We’ve built a consistent and reliable reputation with homeowners in and around Brampton, Ontario. To make an appointment for your heating, cooling, and ventilation needs, send us a message or give us a call today: (647) 217- 9601.